Ticket sales commenced in Sri Lanka on 26 March at 0900 local time.
80% of the available ticket capacity will be available to the public on this date.
The remaining tickets will be made available for sale from 1 August. This is to ensure that the opportunity exists for people to buy tickets closer to the event.
Ticket FAQs for ICC World Twenty20 Sri Lanka 2012
When will ticket sales begin in Sri Lanka?
Ticket sales will commence in Sri Lanka on 26 March at 0900 local time.
80% of the available ticket capacity will be available to the public on this date.
The remaining tickets will be made available for sale from 1 August. This is to ensure that the opportunity exists for people to buy tickets closer to the event.
How do people buy tickets?
There are 3 ways in which tickets can be purchased:
1. At home online via the ticket sales website. This can be reached by following the links from www.icc-cricket.com. Tickets must be paid for by credit card at the time of purchase.
2. In person at one of the official ticket outlets. There are three outlets, one located in each city hosting men's matches.
The locations are as follows:
Colombo
Thurstan College Cricket Grounds, No. 299, Prof. Stanley Wijesundhara Mw, Colombo 7
Kandy
Level 1 - 7, Kandy City Centre, No 5, Dalada Veediya, Kandy.
Hambantota
Asoka stores, No. 103, Tissa Road, Hambantota
Tickets can be paid for either by credit card or cash at the official ticket box offices.
3. In person at one of the Moneygram outlets listed HERE. Tickets can be paid for in cash only.
Online transactions may be made in Sri Lankan rupees or US$. All such transactions will incur a small card processing fee.
Prices of tickets from official box offices and Moneygram outlets in Sri Lanka are fixed at an exchange rate of LKR110 to US$1. All payments in cash for tickets must be in Sri Lankan rupees.
Tickets can also be obtained from official tour and travel partners as part of an official tour and travel programme. Details of the officially licensed tour and travel partners can be found at www.icctravel.net
If the operator you are considering is not listed here you run the risk of your ticket being invalidated and access to matches denied.
Do tickets go on sale at the same time overseas as they do in the Sri Lanka?
No. There is an exclusive window for the Sri Lankan public to buy tickets online or in person for 4 days from 26-29 March inclusive. Sales for the global public will commence online from 30 March at 0900 GMT.
How many tickets can I buy?
There is a limit of 6 tickets that any person can purchase for any group stage match and a limit of 4 tickets per person for super 8 match days, the semi finals and final.
Can I buy the tickets early on the internet?
Tickets go on sale at the same time whether via Internet, official box office or via certain Moneygram retail outlets.
Will any ticket categories be sold out in March?
No. There is a second phase of ticket sales which will start on 1 August when further tickets to all matches in all ticket categories will be released for sale.
I have tried to buy tickets on the first day of sales but see the message ?temporarily unavailable.' What does this mean?
This means that at the current time the number of tickets you requested are not available for purchase for the match / ticket category that you selected. It does not mean that tickets have sold out.
You can do one of the following:
80% of the available ticket capacity will be available to the public on this date.
The remaining tickets will be made available for sale from 1 August. This is to ensure that the opportunity exists for people to buy tickets closer to the event.
Ticket FAQs for ICC World Twenty20 Sri Lanka 2012
When will ticket sales begin in Sri Lanka?
Ticket sales will commence in Sri Lanka on 26 March at 0900 local time.
80% of the available ticket capacity will be available to the public on this date.
The remaining tickets will be made available for sale from 1 August. This is to ensure that the opportunity exists for people to buy tickets closer to the event.
How do people buy tickets?
There are 3 ways in which tickets can be purchased:
1. At home online via the ticket sales website. This can be reached by following the links from www.icc-cricket.com. Tickets must be paid for by credit card at the time of purchase.
2. In person at one of the official ticket outlets. There are three outlets, one located in each city hosting men's matches.
The locations are as follows:
Colombo
Thurstan College Cricket Grounds, No. 299, Prof. Stanley Wijesundhara Mw, Colombo 7
Kandy
Level 1 - 7, Kandy City Centre, No 5, Dalada Veediya, Kandy.
Hambantota
Asoka stores, No. 103, Tissa Road, Hambantota
Tickets can be paid for either by credit card or cash at the official ticket box offices.
3. In person at one of the Moneygram outlets listed HERE. Tickets can be paid for in cash only.
Online transactions may be made in Sri Lankan rupees or US$. All such transactions will incur a small card processing fee.
Prices of tickets from official box offices and Moneygram outlets in Sri Lanka are fixed at an exchange rate of LKR110 to US$1. All payments in cash for tickets must be in Sri Lankan rupees.
Tickets can also be obtained from official tour and travel partners as part of an official tour and travel programme. Details of the officially licensed tour and travel partners can be found at www.icctravel.net
If the operator you are considering is not listed here you run the risk of your ticket being invalidated and access to matches denied.
Do tickets go on sale at the same time overseas as they do in the Sri Lanka?
No. There is an exclusive window for the Sri Lankan public to buy tickets online or in person for 4 days from 26-29 March inclusive. Sales for the global public will commence online from 30 March at 0900 GMT.
How many tickets can I buy?
There is a limit of 6 tickets that any person can purchase for any group stage match and a limit of 4 tickets per person for super 8 match days, the semi finals and final.
Can I buy the tickets early on the internet?
Tickets go on sale at the same time whether via Internet, official box office or via certain Moneygram retail outlets.
Will any ticket categories be sold out in March?
No. There is a second phase of ticket sales which will start on 1 August when further tickets to all matches in all ticket categories will be released for sale.
I have tried to buy tickets on the first day of sales but see the message ?temporarily unavailable.' What does this mean?
This means that at the current time the number of tickets you requested are not available for purchase for the match / ticket category that you selected. It does not mean that tickets have sold out.
You can do one of the following:
- try to buy a lesser number of tickets
- select a different ticket category
- try again on 1 August when the final phase of ticket sales will start
How do I know which matches to buy for in the Super Eights Stage?
The teams are seeded going into the event and placed in groups. The groups are as follows:
| Rank | Group A | Group B | Group C | Group D |
| 1 | England | Australia | Sri Lanka | Pakistan |
| 2 | India | West Indies | South Africa | New Zealand |
| 3 | Afghanistan | Ireland | Zimbabwe | Bangladesh |
England is therefore coded A1, Sri Lanka is C1 and New Zealand is D2.
The top two teams in each group progress to the Super 8 stage. Provided the two seeded teams in each group qualify, they retain their coding in the Super 8 stage, regardless of whether they finish first or second in their group.
The team then plays in the Super 8 matches as indicated in the match schedule.
For example, provided they qualify from the group stage, Sri Lanka will play the Super 8 matches for C1 regardless of whether they qualify in first or second place. This provides spectators with greater certainty of being able to purchase tickets for Super 8 matches they wish to see.
If a third ranked team qualifies from the group stage, they would play the fixtures for the code of the team that they have knocked out. For example:
Group A finishing positions:
First - Qualifier 2
Second - England
Third - India
Qualifier 2 would play the Super 8 matches marked for A2
England would play the Super 8 matches marked for A1
How can I purchase tickets from outside of Sri Lanka?
You can buy tickets either via the Internet through www.icc-cricket.com or if you wish to buy tickets as part of a tour & travel package, details can be found on www.icctravel.net
Where are the Ticket Offices located?
There are three official ticket box offices. These can be found in the following locations:
Colombo
Thurstan College Cricket Grounds, No. 299, Prof. Stanley Wijesundhara Mw, Colombo 7
Kandy
Level 1 - 7, Kandy City Centre, No 5, Dalada Veediya, Kandy.
Hambantota
Asoka stores, No. 103, Tissa Road, Hambantota
Tickets can also be purchased in person via certain Moneygram outlets. Details of all the Moneygram locations from where tickets will be sold can be found here
Who is responsible for the management of the ticket sales programme in Sri Lanka?
ICC and SLC have selected Ticketmaster to manage the online ticket sales programme. The dedicated ticket box offices have been established and staffed by SLC. All ticket sales, through any of the sales channels are controlled through a centralised computerized ticketing database which is run by Ticketmaster on behalf of ICC and SLC.
Can I buy general admission tickets from Sri Lanka Cricket (SLC)?
No. General admission tickets are only available from the official website, official box offices or selected Moneygram outlets.
Can I buy the tickets from the stadiums?
Ticket sales will only take place from match venues on the morning of a match and only if there are any tickets remaining for that particular match day.
Prior to the event, ticket can only be bought via the official website, official ticket box offices, selected Moneygram outlets or from an official tour and travel agent.
What are the Ticket Box Office opening hours?
The three event ticket offices will be open between the following times:
From the launch date to 30 June:
Monday to Friday 9am till 6pm
Saturday 9am till 12 noon
Sunday Closed
From 1st August to Final
Daily 9am till 6pm
The Moneygram outlets will be open according to their normal opening hours.
Ticket sales from all official sources will cease during the month of July whilst the ticket database is sorted, tickets that have been purchased by overseas spectators are printed ready for distribution and tickets that sponsors do not require from their allocations are re-introduced into the system.
How many tickets will be issued per day at the ticket office?
There is no limit to the number of tickets that can be sold from an outlet on any given day, subject to the number of tickets actually available in any given ticket category for any match.
Tickets will be sold on a first come first served basis in all categories. Remember that not all of the available ticket capacity will be on sale from 26 March and the remainder of tickets will go on sale from 1 August
Can I contact the ticket office by phone?
The ticket offices themselves are not contactable by phone but there is a ticketing helpline number for all enquiries. The number to dial is: +94 (0)11 2 699 088. Note that tickets are not being sold over the phone and this helpline is for enquiries only.
Is there a ticket sales hotline?
No. Tickets are not being sold over the phone.
What type of payments does the Ticket Office accept?
The ticket offices will accept Sri Lankan rupees and credit cards. Online purchases can only be made using a credit card and will be in US$. Moneygram outlets will only accept cash payments.
Who can purchase tickets?
Anyone with valid identification papers can purchase tickets with one transaction per address. There is a limit of 6 tickets that any person can purchase for any group stage match and a limit of 4 tickets per person for super 8 match days, the semi finals and final.
The automated ticket system will not permit a greater number of tickets to be purchased by any individual or organisation
I see there are two matches at a venue on the same day - do I need two tickets?
No. A ticket is valid for a particular match day - whether for a single match or two matches (a 'double-header'). Tickets are priced for each match day according to whether one or two matches are scheduled to be played on that day.
What types of ticket are available?
There are several categories of ticket and prices as indicated below:
| Colombo | Match day type | match days | Currency | C & D Lower | C & D Upper | A & B upper | A & B lower | Grandstand |
| Final | 1 | LKR | 275.00 | 990.00 | 2,530.00 | 1,540.00 | 4,950.00 | |
| US$ | 2.50 | 9.00 | 23.00 | 14.00 | 45.00 | |||
| Semis | 2 | LKR | 220.00 | 770.00 | 1,760.00 | 1,210.00 | 3,960.00 | |
| US$ | 2.00 | 7.00 | 16.00 | 11.00 | 36.00 | |||
| Double | 4 | LKR | 110.00 | 330.00 | 1,210.00 | 770.00 | 1,980.00 | |
| US$ | 1.00 | 3.00 | 11.00 | 7.00 | 18.00 | |||
| Single | 4 | LKR | 27.50 | 55.00 | 220.00 | 110.00 | 770.00 | |
| US$ | 0.25 | 0.50 | 2.00 | 1.00 | 7.00 | |||
| Pallekele | Match day type | match days | Currency | Grass Banks | A & B | Grandstand upper | ||
| Double | 3 | LKR | 55.00 | 550.00 | 770.00 | |||
| US$ | 0.50 | 5.00 | 7.00 | |||||
| Single | 3 | LKR | 27.50 | 110.00 | 440.00 | |||
| US$ | 0.25 | 1.00 | 4.00 | |||||
| Hambantota | Match day type | match days | Currency | Grass Banks | Main Pavilion Upper | Main Pavilion Lower | Grandstands | |
| SL single | 2 | LKR | 27.50 | 550.00 | 330.00 | 110.00 | ||
| US$ | 0.25 | 5.00 | 3.00 | 1.00 | ||||
| Non SL single | 1 | LKR | 27.50 | 220.00 | 110.00 | 55.00 | ||
| US$ | 0.25 | 2.00 | 1.00 | 0.50 |
Note:
Prices are fixed at an exchange rate of LKR 110 to US$ 1
I see each match day is numbered - is that important?
Yes. Each match day is individually numbered. In total there are 20 match days. The number for each match day will be clearly marked on the tickets for that particular day. Signs will be placed at entry gates each day to confirm the match day number to help security guards check ticket validity each day.
What is a Hospitality ticket?
A hospitality ticket is a match ticket for a corporate hospitality facility and the price includes a catering package.
Can anyone buy hospitality tickets?
Yes subject to availability. Hospitality sales are managed by Sri Lanka Cricket. Anyone wishing to purchase hospitality should contact Sri Lanka Cricket directly.
Can I just buy single match tickets for the semi-final or final only?
Yes, subject to availability.
At what stage can I buy tickets to the semi-finals and finals?
Tickets for all matches will be available to buy when ticket sales commence on 26 March.
Do I need to buy tickets for the practice matches?
No, the practice matches will not be ticketed.
Will there be children's tickets?
No. There is not a specific category of children's tickets. Remember however that each seat is numbered and will have a specific ticket.
Do children need tickets?
Yes. All children need tickets unless they are too young to stand / sit on their own and would have to sit on a parent's lap (under 2 years old).
Do I need to produce any identification document when buying the tickets?
Yes. All ticket purchases will require submission of details of a valid identification document (passport, national ID card). This same identification document will need to be presented in order to collect tickets that have been purchased.
What if I have lost or changed my identification document / number after I have purchased a ticket.
You will have to go to one of the three official ticket box offices and bring with you your ticket receipt, a copy of your old identification document (if possible) and your new identification document. You cannot change the details of a booking at any of the MoneyGram outlets.
Alternatively you can email T20ticketoperations@icc-cricket.com in order to advise of a change in details or circumstances and request an update to their profile. Once verified, the changes will be reflected on your account.
What if I need to change my delivery address details after I have completed a purchase online?
You can log in to your purchase record using the information on your printed receipt and update your address details ant any point up to 30 June 2012.
What if don't have an identification document?
You will require a formal identification document in order to be able to buy and collect tickets.
Can I buy tickets on behalf of someone else with their identification document?
No.
How many tickets can one person buy?
Purchases are limited to a maximum of 6 tickets per person to group matches and 4 tickets to super 8 matches, semi finals and final, with one transaction per address allowed.
How many tickets will be available to the public?
As with all major sports events, a number of tickets must be provided to the event sponsors. An allocation of tickets will be made available to SLC and ICC guests. All remaining tickets will be available to the public, whether through tour and travel packages or individual sale via the internet, box offices or outlets of MoneyGram.
When will I know where I will be sitting?
The ticket programme is based on the strict policy of 'one person, one seat, one ticket'. All seats in the venue will be numbered and your ticket will be valid for a specific seat only. The grass banks at Pallekele and Hambantota and blocks C & D Lower at Premadasa are free seating. There is no free seating in the stands at any venue.
How do I know where my seat is when I buy the tickets?
You will be able to choose the block in which you buy your ticket and see where this is in the venue at the time of purchase.
Can I choose where I want to sit?
When you select a block in a venue you will be allocated the best available seats remaining in that block. You cannot choose a specific seat.
What if I don't like my seats?
You should select the area in which you want to sit carefully as once purchased no refunds will be offered except in accordance with the refund policy.
Can I exchange my seat with someone else?
The ticket conditions regulate against the on selling of tickets, however, once purchased and in the venue, much like being on an airplane or in the cinema, you may be able to ask someone to swap seats with you.
Will there be seating for wheelchair users provided at each venue?
Yes, specific areas for wheelchair users are at each venue and seats in these areas can be purchased via the Internet or from any of the box offices or MoneyGram outlets. For queries relating to wheelchair seating, please emailT20ticketoperations@icc-cricket.com or call the ticket enquiry line on
+94 (0) 11 2 699 088
I am in a wheelchair and need my companion with me - will they get a free ticket?
No. Seating for companions is provided adjacent to the areas dedicated to wheelchair viewing.
Will there be price concessions for disabled persons?
Prices for disabled persons are the same as prices for other seats in the same section of the venue.
Who set the ticket prices and how?
ICC and SLC have agreed on the ticket prices which are designed to provide maximum opportunity for Sri Lankan fans to attend matches.
Are ticket prices the same regardless of which country I reside in?
Yes, the published prices are the same for everyone.
Can I sell or transfer my tickets?
By purchasing a ticket you agree (or are deemed to have agreed) to abide by the ticket terms and conditions. These terms and conditions prohibit the onsale of tickets. Any tickets that are identified to have been transferred or purchased in contravention of the terms and conditions will be invalidated and the holder may not be permitted access to the venue.
Can I use tickets bought by someone else?
Yes provided you obtained the tickets in accordance with the ticket terms and conditions. This means a friend can buy a ticket for you and you can pay him for the ticket, but the exchange of tickets for commercial gain is not permitted under the ticket terms and conditions.
Is it illegal to buy tickets from someone else?
No provided you are obtaining the tickets at face value from someone who purchased them on your behalf. Tickets found to have been sold for profit on the so called 'black market' will be cancelled in the system and the holders of those tickets may not be permitted access to the venue.
Can tickets be used in a business promotion or as a prize in a competition?
No. Only official event partners may utilise tickets in any business promotion, incentive scheme, competition or marketing campaign, and then only with the specific approval of ICC. Any tickets used in this way by any unauthorised person or organisation may face action by ICC and the tickets used in the activity will be cancelled.
What are the phases of the ticketing programme?
Tickets will be sold on a first come first served basis from the launch of sales on 26 March.
80% of the available ticket stock will be available to the public from this date.
Tickets will remain for sale, according to availability, until 30 June.
During this period, purchasers, whether online or in person at a box office or MoneyGram outlet will receive a receipt which will confirm the following information:
- Purchasers name, address, ID number
- Unique transaction number
- Details of tickets purchased
- Confirmation of the amount paid
This receipt will need to be retained and presented in order to collect the actual match tickets. Match tickets will only be available for collection from 1 August.
Tickets can be collected only by the person named on the receipt. They must be carrying the identification document that was used at the time of purchase.
It is likely that certain sections of the venues for certain matches will be unavailable for periods of time. This does not mean that the tickets are necessarily sold out as it is probable that tickets reserved for commercial partners will be returned to ICC and will then be made available for purchase by the public.
Ticket sales will be closed in the month of July during which time all purchases made during the first phase will be fulfilled.
Ticket sales will re-open on 1 August when all remaining tickets will be made available for sale. There will be tickets available in all categories for all matches on 1 August. This is to ensure that the opportunity exists for people to buy tickets closer to the event.
After 1 August when the ticket offices reopen, tickets may be collected by the purchaser.
I am in Colombo. Can I buy tickets for matches in other Host Venue cities from Colombo?
Yes. The system allows anyone to buy any ticket from any ticket box office or MoneyGram outlet. The online system allows access to purchase tickets to all matches.
If I buy tickets but find I can't use them, can I request a refund?
Refunds will only be offered in exceptional circumstances or in the event that a match is not played. Refer to the refund policy which will be placed on the ICC website www.icc-cricket.com
Can I buy tickets from both the online ticket portal as well as through the ICC WT20 SL 2012 Official Ticket Centres?
Yes, subject to the maximum ticket limits per person and the limit of one person per given address.
If I have bought tickets for one match can I make further purchases for other matches at a later date.
Yes, subject to the maximum ticket limits per person and the limit of one purchaser per given address. You will have a customer reference number which will enable you to log in to your account, add and pay for further tickets.
Can tickets be purchased from agents other than the Official Agents of ICC WT20 SL 2012?
The official website, official ticket box offices and selected MoneyGram outlets are the only places authorised to sell tickets. Tickets will be available as part of official tour and travel packages through licensed agent only.
How do I know that I am dealing with a credible ticketing source?
The only official website for the purchase of tickets is via the ICC website www.icc-cricket.com
The only official ticket box offices open prior to the event are at the following locations:
Colombo
Thurstan College Cricket Grounds, No. 299, Prof. Stanley Wijesundhara Mw, Colombo 7
Kandy
Level 1 - 7, Kandy City Centre, No 5, Dalada Veediya, Kandy.
Hambantota
Asoka stores, No. 103, Tissa Road, Hambantota
The outlets of MoneyGram that have an official point of sale are listed here.
You should remember that when you buy tickets during the first phase of ticketing from 26 March until the end of June you will not receive your actual match tickets. You will get a receipt issued from the Ticketmaster system that will have a barcode and feature all the information about you and of the tickets you have bought.
Physical tickets will ONLY be issued from the three official ticket box offices from 1 August.
If you have booked and paid for tickets online, you will need to bring a print out of the purchase confirmation page or receipt that you were emailed, along with a copy of your identification document in order to be able to collect your tickets.
Can I be certain that my credit card details will be safe and secure when paying online?
Yes. Ticketmaster Systems has the most up to date technology to ensure your credit card details remain safe. The transaction is directly through to your bank and once the transaction is complete the ticket sales staff cannot view or access your credit card details.
What is the Refund Policy?
This will be available in due course on the ICC website - www.icc-cricket.com
Do I get the actual ticket at the time of the purchase?
No. You will receive a receipt featuring your details and confirming the tickets you have bought. This receipt, along with the identification document used at the time of purchase will need to be presented by the purchaser to collect tickets. Ticket collection will only take place from the three official box offices from 1 August.
If you purchase a ticket after 1 August from one of the three official ticket box offices, you will receive your tickets immediately.
If you purchase a ticket online or via one of the MoneyGram outlets after 1 August, you will receive a printed receipt and will have to present this and your identification documents at one of the three official ticket box offices in order to collect your tickets.
What will I receive at the time of purchase?
You will receive a receipt which will show the following information:
- Purchaser's name, address, ID number
- Unique transaction number
- Details of tickets purchased Confirmation of the amount paid
This receipt and the identification document must be presented at an official box office to collect the tickets.
If you are buying online you should print the receipt page. You will also receive your receipt by email.
When will I receive the physical ticket into my hand?
You will be able to collect tickets from the three official box offices from 1 August. If you elected to have tickets couriered to you, this will be done during the first week of August.
Where do I collect my tickets from?
From one of the official box offices located as follows:
Colombo
Thurstan College Cricket Grounds, No. 299, Prof. Stanley Wijesundhara Mw, Colombo 7
Kandy
Level 1 - 7, Kandy City Centre, No 5, Dalada Veediya, Kandy.
Hambantota
Asoka stores, No. 103, Tissa Road, Hambantota
I am in Colombo. If I have purchased tickets for matches in Hambantota, will I be able to collect the tickets from Colombo?
You can collect all your tickets from any of the official box offices.
After purchase, can I request the tickets to be delivered to me?
No. All requests for delivery of tickets must be made at the time of purchase.
Is there a cost for delivery of tickets?
Yes. This will be indicated to you at the time of purchase and you can decide whether to accept these costs or not.
Will my tickets be replaced if they are lost or stolen?
This will depend upon the circumstances but it is unlikely to be possible. Once issued, tickets should be treated as if they were money.
If my tickets are damaged can I get them replaced?
Maybe. You should take them to an official ticket office to see if this is possible or necessary.
Can I use ICC WT20 SL 2012 tickets as prizes in a raffle / raffles for my club / charity or to promote them in any other way?
No.
If I buy tickets, can I use them to market my business?
No.
Do I have to pay a processing fee when I buy the tickets?
If you buy tickets online or using a credit or debit card at an official ticket box office then you will be required to pay a card processing fee. If you pay by cash at a box office or MoneyGram outlet there is no processing fee and you will only pay the face value of the ticket.
Where can I find a copy of the ticket conditions?
The terms and conditions are available on the official sales website (you will have to acknowledge and accept them in order to complete a purchase of tickets). A copy of the ticket terms and conditions can also be downloaded here.
They will also be posted within the official box offices and will be made available at the MoneyGram outlets and distributed with tickets.
An abbreviated version of the terms and conditions will be printed on the reverse of the physical tickets themselves.
I have question about tickets. Who do I contact?
You should read this FAQ document in its entirety to see if your question is answered.
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